Welcome to our Frequently Asked Questions page!

Shipping

Ordering

General

Our main shipping warehouse is located in Southern California, though not all items are shipped from there. If you are unsure of your item's shipping location, feel free to contact us.

Due to our recent move of operations, we currently do not have a "brick and mortar" store. A demo room or store front is in the works.

While we don't normally allow will calls, we can sometimes make exceptions. Please call in advance of placing your order for details.

Our foreign shipping ability depends on the item on order. Please contact us to verify if we can ship to your country.

We usually use FedEx and USPS for our shipments. Items with free shipping are typically sent via standard ground.

Unfortunately, any order over $150.00 going to a foreign country must be paid via bank wire transfer. Contact us for transfer details.

Yes. We can accept orders via telephone, email, snail mail, and online through our website. Typically, the online orders are processed faster.

Every category of item has a different back order process. Back orders typically take one week, though we are often at the mercy of the manufacturer's production and may experience lengthy back orders depending on the item. Contact us for specific back order questions.

Occasionally our system's inventory can be a few units off. If there is ever any question or if you have a time sensitive need, please contact us.

Orders that are not on back order take 3-5 business days to process, though typically we are able to process and ship out orders in less than 3 days.

Searching by the model name or manufacturer number helps narrow down large searches. These are sometimes available on the manufacturer website. If you're still having difficulty feel free to contact us!

Our demo units are items that have been placed on display. There isn't any wear on these units.
"B-Stock" items are sent to us from the manufacturer as "seconds" or units with blemishes. Rarely we will receive electronics that are refurbished from the manufacturer.
Open box items are units that have been removed from the box for photo or first time look purposes. These items are in flawless condition.

Our B-Stock guitars are units that the manufacturer sends out with a blemish. The guitars never have less than perfect tone quality, but may have (very minor!) blemishes on the finish. After careful inspection, if we find anything at all, we document the blemish with a high resolution photo and will include it on the item description and also have it available on request.

We are an authorized dealer for the following manufacturers:

• Audix
• Auralex
• Ampeg
• ESP Guitars
• Gator Cases
• G&L Guitars
• Gogo Tuners
• JBL
• PreSonus
• Mackie
• Mogami
• MXL
• Schecter Guitars
• Tascam
• SM Pro Audio
• Sonnox
• Ultrasone

Yes! We pride ourselves on the security of our checkout and member account systems. There should be a green bar near your browser's status or url bar to show you that our site is secured.